“Estimated Delivery Time” means the estimated time for delivery notified to you on the Website when you submitted your Order which, in the case of delivery to an Australian address, will not normally exceed 21 days from the date we have received both your Content and your payment for your Order. (For deliveries outside Australia, please allow a further 7-14 days)

VIDEO BOOKS uses reputable and reliable delivery agents for all deliveries of Orders and reserves the right to change its nominated delivery agent at any time without prior notice to you.

All Orders are professionally handled and packed in dedicated packaging to avoid any damage during delivery. VIDEO BOOKS is not liable for any loss or damage during delivery. You are also able to purchase delivery insurance from the Website.

VIDEO BOOKS will use its best endeavours to ensure that all Orders are delivered to the delivery address supplied by you within the Estimated Delivery Time. However, you acknowledge that delivery and manufacturing times may vary during peak and holiday seasons and may also vary depending on the size and quantity of the Goods included in your Order.